Many thanks and I would just like to say a big thank you to the 3 engineers who carried out the work. They were brilliant.

Mrs R, Fordingbridge

I would like to thank you for coming to my rescue.

Recently I found that I had a damaged water main and had been given notice to get a repair. Your operative attended and quoted with clear knowledge of my issues and the work was done within a few days. The crew who attended were polite and friendly and kept me informed of everything they had to do. The job was clean and tidy and the cost was not as expensive as I had expected, much to my relief.

David, Corfe Mullen

We were very impressed with the prompt and efficient service that you and the team you appointed to carry out the work, provided. Especially to the team of three who explained the process and repaired the various holes and disruption with expertise.

Many thanks again to you and the team.

J Mandeville, Millford on Sea
Water main repair

At my property, I have had a leak this week as reported to Bournemouth Water and decided to have my mains external pipe replaced by ”Dorset County Water”. Being a Construction Project Manager I have some knowledge of what needed to be done, how it should be carried out and a reasonable cost for doing the works. Being without water is a dire situation for a family and I am aware of some replacement companies who would seek inflated return… It was therefore a pleasant surprise and a tribute to Bournemouth Water for their recommendation… Dorset County water were professional and had sound technical knowledge… quote was reasonable… well-presented operatives… protected and tidied during and at the end of the work… I was left with the impression that they would not leave until they were sure I was satisfied.


Now that the chaps have finished installation of the new water supply pipe to our property we have had a chance to reflect on what was achieved over a very busy two days.

Firstly, thanks must go to you for initially looking at our leak problem and then liaising with Homeserve to agree a permanent solution.

Then we have Mike, Lee and Tim. I am a Civil Engineer by profession and occasionally I see things, unfortunately not so often, that make me hugely impressed. The performance of your guys was first class; they were punctual, courteous and just progressed the job with a high degree of competence. Most impressive is that over 50 metres of pipe has been laid and we have to look very carefully for any signs that you have actually been here!

Very well done to you all and best wishes for the festive season.

Kind regards

Adrian and Jenny Downs, Dorset

I would just like to give you some feedback following the completion of a new water service main at my property today.

Outstanding !!

Firstly, the prompt arrival of your team was a fantastic start to the day! On arrival Mike, Lee and Tim were incredibly professional, courteous, and answered any questions that I had. They completed everything with accuracy, got on with the job and were very tidy.

I would like to recognise each of them for representing your company to the highest standard, and I would have no hesitation in recommending your company to anyone considering water based services.

I genuinely cannot praise them enough, I am absolutely delighted with the end result, and I hope that you can recognise them somehow for a job well done. I was amazed by the speed at which they completed the works and were good humoured throughout the day. It was a pleasure to keep them in tea and coffee throughout.

Tim, your plumber was extremely helpful, and nothing was too much trouble. A credit to your company and profession.

I am considering future works over the next few months, and I hope that I can come to you again for the plumbing work that we will require.

May I also thank you for your time when you came to visit, as I was suitably impressed by your knowledge and professionalism.

Finally, What I like more than anything, is everything you said your company would do, they did it, with no surprises. Quite a rare occurrence these days!

Fantastic from start to finish.

Thank you once again for your services.

Kind regards

Mr. Moore

Many thanks for your prompt attention and the efficiency of your team.

Virginia Smith | Bournemouth, Dorset

My driveway and front lawn of my house in Bournemouth had been sodden for a long time and gradually got worse. I phoned the team at Dorset County Water who were extremely friendly and accommodating and explained my problem. I was amazed at how quickly and efficiently the problem was dealt with from start to finish. There was minimal disruption and all staff were polite and friendly.

I will highly recommend Dorset County Water to all of my friends. Thanks again for a great job well done.

Rex | Bournemouth, Dorset

First class and professionally done.

Check a Trade Customer Feedback | Customer in Bournemouth 7 November 2012

Professional and Friendly

Following the Bournemouth Water Board’s recommendation of your company to repair the rather deep leak in our front lawn at Bourne Pines, BH1 3RB.

I would like to thank you and your team for the efficient way the work was done. They worked very hard and have the left lawn as they found it (which will please our gardeners).

I found the team very professional, friendly and working with the least interruptions as possible to the everyday life of the flat owners who live here.

I would be happy to recommend the Rescue Rod Group to anyone having the same problems.

Martin – Bournemouth


Letter of Thanks


On behalf of the residents of Exeter Court and Hertford Court in Wharncliffe Road, Highcliffe,  the Exford Board of Directors would like to thank all the members of your team at Rescue Rod and Dorset County Water for the professional job carried out when renewing our water supply piping to the Exeter Court block of flats.

As well as carrying out the work in a fully professional way, those residents who came into contact with members of your team remarked upon their polite and friendly manner, and their efforts to keep disruption to a minimum. We are now enjoying our fresh water supply without the worry of new leaks springing out, and even most of the grass over the trenches has now started to regrow and merge with its surroundings.

Yours sincerely

Exford Board of Directors

How pleased I am…

Can I take this opportunity to tell you how pleased I am with the work undertaken by your staff. The immediate response to inspect the site and fully explain what would happen was most reassuring. When your team arrived they were a credit to your company. Nathan and  Mike(?) and plumber Stuart were polite and did an excellent job. When Nathan told me at the start that when they finished I would not notice they had been I smiled thinking otherwise but the finish was superb even thin Indian Stone slabs returned without any damage. Brilliant job-well done all.

Rob – Moordown

Thank You…

Thank you very much, all well done and ship shape.

Ken – Bournemouth